Here are just a few representative testimonials from some of our customers. Each of them commented on the benefit of dealing with a company exclusively focused on serving the needs of Community Health Centers!

". . .CySolutions is THE SOLUTION. . ."
When Piedmont looked into changing its practice management system, we did the normal RFP to several vendors and narrowed the field to four. The GE product was hands-down the better Practice Management system that could also have a seamless Electronic Health Record component (one of our requirements). The System, however, was lacking in its ability to handle the FQHC reporting and billing uniqueness. Only when the CySolutions product was overlaid did it become THE SOLUTION for me.

I was one of a team of three that implemented our previous Practice Management system. It was new to all of us and there was no real standard to help. There was a lot of interpretation (or as we learned misinterpretation) that we had to wade through and we did not have the benefit of inside system knowledge. The same team headed the GE/CySolutions implementation. Given our history, we were expecting a set-up manual some set-up worksheets and “see you in 2 weeks”. What we got blew us away! We had live technical people who thoroughly knew both the GE product and the CySolutions product. They drove and took their directions from us. If they saw us headed in a circle or down a bad road, they interjected and told us what they see working better for other FQHCs. By the time our week was up, all of our files were started and 75% were completed. They left some so we could practice. It was THE SOLUTION.

We discussed with CySolutions the pros and cons of converting various data segments and at what time frames we should do the conversion. The conversion saved us from reentering basic demographic information but each file had to be completed when appoints were made. We did a lot of preloading information before the visit after the conversion, but the conversion was a hand-in-hand process and they did not let us down. Every issue there was a solution. That solution was not also as we wished but they always delivered on what they promised. They have a SOLUTION.

From the minute we started, we had a dedicated associate. That person was out link and that person was knowledgeable with both systems. CySolutions was our first line of defense when something went array. They work well with GE to get problems resolved. Their staff is informed, knowledgeable, extremely pleasant, and always willing to go the extra mile. The staff at CySolutions is capable of fixing your system related issues. . ."

This is a long way to say for me, “CySolutions is THE SOLUTION”.

Lydia F. Mason, Chief Finance Officer - Piedmont Health Services, Inc.

". . .they clearly understand the tools needed at a community health center. . ."
When evaluating products, we chose GE /CySolutions because they clearly understand the tools needed at a community health center and have developed products that are accommodating to the services we provide. Our implementation process went very well due to their professionalism, knowledge and training expertise. We were very happy with this process, and the ongoing technical support we’ve since received has been superb. The staff is very knowledgeable and helpful in assisting us when needed. I would highly recommend GE/CySolutions because of they’re expertise and their intentional decision to accommodate FQHC’s and community health centers.
Julia Foust, SPHR, Chief Operating Officer - Infant Welfare Society of Chicago

"...CySolutions...demonstrated expert understanding of the unique Federally Qualified/Community Health Center needs. . ."
We selected CySolutions because of their demonstrated expert understanding of the unique Federally Qualified/Community Health Center needs. After we made the acquisition, our onsite training exceeded expectations. Our trainer was very knowledgeable about both the core GE Product and the CySolutions CHC Enhancements. Although our trainer was an expert, the material was presented with patience and with concern that we “got it right”. Our basic issues have all been addressed very quickly, and our more specific, individual issues have been given the appropriate attention and time required. The ownership that CySolution’s implementation/training staff demonstrated is what most stands out about dealing with CySolutions! During this process we have never felt left to deal with our issues alone regardless of how unique our requests might have been.
Kerrie Morin, Project Manager–HIT - Alivio Medical Center, Chicago, IL

". . .Their UDS reports are excellent. CySolutions has added a great deal of value to the month end reporting process with their FQHC revenue and encounters reports. . ."
Our billing processes are dramatically more efficient with Centricity than what we had experienced previously. CySolutions brings the specific knowledge of FQHC billing and reporting needs which is critical to our good functioning. Their UDS reports are excellent. CySolutions has added a great deal of value to the month end reporting process with their FQHC revenue and encounters reports.
Richard A. Stratton, CFO. DFD Russell Medical Center, Leeds, ME

". . .what stood out. . .CySolutions customized Rural Health EDI plug-in. . .the technical knowledge of the staff. . ."
When evaluating products, what stood out about the GE / CySolutions product offering that helped us select this product was CySolutions customized Rural Health EDI plug-in, and the technical knowledge of the staff. We found it very hard to encounter a company that understands how a Rural Health clinic works. After implementation, we found technical support from CySolutions to be great! Every time we call the Support Department we always have a great response time, everyone is helpful, and the team is always able to solve our problems. We have also learned a lot from working with the support staff.
Maria Madriz, Billing Manager, Primary Care Consultants, Clovis, CA

". . .CySolutions brings a full understanding of the problems we routinely encounter. . ."
With the wealth of knowledge in the CHC arena CySolutions brings a full understanding of the problems we routinely encounter as opposed to experts in just one area. CySolutions is GOOD at communicating and helping customers understand what is needed!
Pablo Melo, CCS-P Business Analyst Columbia Basin Health Association Othello, WA

". . .Flexibility and a “can do” attitude. . ."
Flexibility and a “can do” attitude is the reason we enjoy using CySolutions and the GE/Centricity product. As a health center with a “one stop shop” approach, it has been necessary to have a partner who can accommodate our ever changing needs.
Kim Collins, CFO, Mountain Park Community Health Center

". . .UDS Reports. . . allowed us to report our facility’s data in the shortest. . .time ever. . ."
The UDS Reports provided by CySolutions allowed us to report our facility’s data in the shortest amount of time ever. This allowed us more time to verify the accuracy of what we were reporting as opposed to spending days just compiling the data. CySolutions staff was very helpful and responsive in answering questions as they came up. With the help of the Centricity UDS reports provided by CySolutions we saved many hours and headaches in producing our completed reports.
Paul Mitchell, I.T. Director, Sun Life Family Health Center

". . .CHC Enhancements from CySolutions provided us with a dedicated, CHC focused PM product from a stable, reliable company. . ."
We selected the GE / CySolutions product offering for many reasons. First, knowing the history of failed “CHC-Specific” vendors, we were very attracted to GE since they are such a well-known and well-established company. That company stability, coupled with the CHC Enhancements from CySolutions, provided us with a dedicated, CHC focused PM product from a stable, reliable company. From the EHR perspective, we were very attracted to the “ready-to-use” clinical forms, the availability of the Knowledge Bank, and were impressed by such a large and Active User Group with whom we could share information.
Mitzi Moran, V.P., COO, Sunrise Community Health Center

". . .The CHC registration screen. . .calculating sliding fee scale charges, was a real plus. . .the product simplifies the FQHC claims process for us. . ."
Several attributes of the GE/CySolutions product differentiated it from competitive offerings when we were evaluating vendors. Those attributes centered on support of FQHCs/CHCs. The CHC registration screen, including calculating sliding fee scale charges, was a real plus. Additionally, the product simplifies the FQHC claims process for us. Of course, having the UDS reports was another determining factor in our selection.
Brian McInerney, CIO, Neighborhood HealthCare Network

". . .CySolutions did a great job on the conversions. . . support from CySolutions has been so good. . ."
We converted demographic data from our EMR to Centricity PM, and later converted UDS and sliding fee scale data from another vendor to CySolutions. Both conversions went very well. GE handled the demographic conversion at the time of our Centricity PM installation and CySolutions did the UDS conversion a year later. Both GE and CySolutions did a great job on the conversions. The support from CySolutions has been so good that I tend to call them first when we have a problem, even if it is really an issue another company should handle! They have always been willing and able to resolve the problems.
Ken Riebel, CFO, Ammonoosuc Community Health Services